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Privacy Policy

 

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including communications sent via the WhatsApp platform through the Facebook WhatsApp Business API.

2. Information We Collect

When you interact with our services or receive messages via WhatsApp, we may collect the following information:

  • Phone number

  • Name (if shared)

  • Device information (as provided by WhatsApp)

3. How We Use Your Information

We use your information to:

  • Send you messages related to our services (e.g., confirmations, updates, support).

  • Respond to inquiries or support requests via WhatsApp.

  • Log and monitor message delivery for legal and operational purposes.

4. Legal Basis for Processing

We only send WhatsApp messages if:

  • You have provided explicit consent (opt-in), or

  • There is a legitimate interest such as customer service communication or transactional updates.

5. Sharing of Data

We do not sell or rent your personal data. Your data may be shared with:

  • Meta Platforms, Inc. (provider of WhatsApp) as per their data-sharing practices.

  • Service providers who help deliver our WhatsApp messaging services (e.g., API providers).

  • Legal authorities, if required by law.

6. WhatsApp Platform Data Use

We follow the policies and best practices as per the WhatsApp Business API documentation. All communication is end-to-end encrypted and compliant with WhatsApp’s platform guidelines.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Message content is not stored beyond necessary logging for delivery and audit purposes.

8. Your Rights

You may:

  • Opt-out of receiving WhatsApp messages at any time.

  • Request access to or deletion of your data.

  • Contact us for corrections or concerns.

To exercise these rights, contact us at: [your email address]

9. Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, misuse, or loss.